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DATA ANALYTICS AND CUSTOMER ENGAGEMENT FOR WATER UTILITIES

Improve Customer Engagement and Satisfaction

Using advanced technology solutions, WaterSmart enables water utilities to better communicate with their consumers about the value of water, how their water use compares to others, and how they can save money. WaterSmart’s suite of engagement and analytics tools allow customers to help themselves by accessing detailed information to answer questions and solve common problems. These capabilities translate into significant cost savings for utilities, help protect revenue, and create dramatic improvements in customer satisfaction levels.

SOME OF THE PRIMARY CAPABILITIES OF WATERSMART ARE:

  • Advanced leak alert algorithm detects and alerts customers about potential leaks in their home and helps identify possible sources of these leaks using the WaterSmart Customer Portal.
  • The My Use Notification provides customers and utilities a tool to notify a utility customer proactively when their water use is higher than normal.
  • Utility customers can set their My Use Notification trigger points to alert usage milestones.
  • Customers may receive alerts and notifications by email, text, and voice message.

ALERTS AND NOTIFICATIONS ARE AVAILABLE AND SUPPORTED FOR UTILITIES USING READING PROCESSES RANGING FROM AMI, AMR TO MANUAL READ.

The WaterSmart Customer Portal additionally supports informative processes such as:

  • Interactive money-saving recommendation library, customized for each meter-class profile
  • Dynamic estimates of savings potential in gallons per day (GPD) and dollars per year
  • Long-term trend tracking
  • Highlighted local programs, events, and reminders

Reduce Operating Costs

WaterSmart’s cloud-based architecture reduces operating costs, streamlines onboarding, and maintains optimal functionality at all times. The ability to provide greater communication and insight to utility customers without the requirement to add costly IT infrastructure and personnel is a powerful benefit of the WaterSmart platform.

WaterSmart offers additional insight for the utility through analytics targeting the Protection of Revenues for the utility. One of the most common areas of revenue loss for water utilities is from delinquent or non-payment of bills. WaterSmart helps make it easier to pay through more channels and better interfaces.

Another very powerful tool that WaterSmart brings your utility is to monitor Meter Health. Declining meter performance over time results in under reporting of consumption, thus leading to unbilled water deliveries. By identifying and prioritizing meter rightsizing and replacements, utilities can protect revenue and improve service quality.

Please allow HydroPro Solutions to work with you to learn more about implementing this powerful tool to benefit your utility and its customers.

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